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Frequently Asked Questions



How long does it take to get a merchant account set up?

Most merchant accounts can be approved within 24 hours and be available for use very shortly afterward. However, set up times vary and may occasionally require 3 days or more.

How long does it takes for the funds to be deposited to my bank account?

Visa, Mastercard and Discover will fund to your bank account in 48 business hours. American Express funds seperately and takes 72 business hours. In some cases, we can do a special request and you can qualify for "Next Day Funding"

What type of credit cards will I be able to accept?

Visa®, MasterCard®, Discover® Network, and Amex®

I need to get a copy of my statement or where can I view my statements online.

You can go to www.mymerchantoffice.com and click on new user to create your login or you can call 1-877-274-7915 and press the option for statements.

I need Technical Support

The number is 1-877-274-7915

I need First Data Global Gateway™ (Previously Linkpoint) Support

The number is 1-800-363-1254