Returns, Refunds and Exchanges Policy
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
Some items cannot be returned such as paper, software, special programming fees, processing fees, etc. A customer service agent must authorize all returns or refunds.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 25% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your equipment is not working because of a manufacturer defect, you will be authorized to return it for a replacement or for repairs. You must still obtain and RMA number first by speaking with a customer service agent.
If you purchased your equipment from our company and you have your merchant services active and in good standing provided from our company; you qualify for our lifetime exchange program. This means that if your equipment stops working for any reason, we will repair or replace it with comparable equipment for as long as your merchant account is active and in good standing.